LollicupStore Policies









Payment, Pricing, and Promotions

LollicupStore.com accepts Visa, MasterCard, Discover (Issued in United States) and PayPal payments. We currently do not accept American Express, prepaid gift/credit cards, or any international cards. Any orders with the use of foreign credit cards will be cancelled immediately.

According to California, Washington, and South Carolina state laws, orders shipped to the aforementioned states are subject to sales tax. Rates are subject to change without notice. Any and all tax fees will be reflected at check-out. If you are ordering from a state not listed above and a sales tax appears on your order, please verify your shipping destination and make any necessary changes before completing your order.

Please note that all forms of payment submitted are subject to review and verification. Any order over the amount of $300 with unconfirmed or unverified payer status or partially confirmed billing address is subject to further verification by our customer service department. If a customer has failed to respond within one (1) business day, the order will be cancelled. If an order is placed with the wrong security code or no address verification, the order will be immediately canceled. In the event that LollicupStore.com suspects unauthorized fraud or illegal activity, the order will be canceled.

Promotional sales are announced through email blasts from marketing@lollicupstore.com. To ensure you receive our email blasts, please add marketing@lollicupstore.com to your address book. When taking advantage of a promotion, please take special note of both the item descriptions and the quantity before submitting, as some promotions are restricted to certain items and/or quantities. Please read carefully the Terms and Conditions included in the email blasts for restrictions such as promotion dates. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer. To subscribe to our emails please sign-up using the form at the bottom of the page.

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Processing, Shipping, and Delivery

Once an order has been placed, the normal processing time is 1-3 business days (24-72 hours), unless there are issues with the order. Please view Issues with an Order for more information. Most orders received by 12:00 pm PST will be shipped the next business day. Orders received during the weekends (Saturdays and Sundays) or placed before, on, or immediately following a holiday will be processed on the next available business day. Shipping carriers do not offer weekend deliveries and shipping estimates are based on business days.

All equipment orders (blenders, coffee machines, etc.) must and will only be shipped to the credit card billing address.

LollicupStore.com is not responsible for any items that become damaged due to the sensitivity of containers. These items include, but are not limited, to the following: Popping Pearls and Jellies. Items in damage-sensitive containers cannot be refunded once shipped. However, if you receive a damaged item, please fill out the claims form and a Customer Service Representative will contact you within 3 business days regarding your case, assuming all appropriate information is completed. Please be prepared to provide photo evidence of all damaged products as well as packaging.

Once your order has been fulfilled, a shipment confirmation, including your tracking information, will be sent to the email address provided during check-out. We reserve the right to charge additional fees for any special processing/shipping requests (rush order, special delivery arrangements, pallets, etc.) that may apply. In such cases, our E-Commerce Department will contact you for approval.

LollicupStore.com ships via FedEx Ground, unless our team determines a commercial trucking company will be more cost efficient for your shipment. The delivery rate shown at the time of check-out is strictly limited to the 48 contiguous states and subject to change without notice. At this moment, we are unable to deliver to P.O. boxes, military bases, APO, and any areas outside the contiguous U.S.A. such as Alaska, Hawaii, Puerto Rico, and internationally.

Please note that FedEx may simply leave your package at the front door. LollicupStore.com is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). To require a signature at time of delivery, a $6.00 additional fee will be applied after check-out (rates are subject to change without notice). If you require a signature for your shipment, please email us at support@lollicupstore.com with your order number and confirm that you require the signature required option and are willing to pay the $6.00 fee.

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Issues with an Order

If you wish to cancel an order, please immediately reply to your order confirmation email stating you wish to cancel the order. If it has been more than 4 business hours, contact our E-Commerce Department at (626) 965-8882 or (800) 857-1988 with the following information:

  1. Full Customer Name
  2. Phone Number
  3. Order Number
  4. Item Numbers
  5. Order Quantities


Please note, if your order has shipped prior to cancellation, it will be considered a fulfilled order and cannot be cancelled.

If your order is delayed for any reason, an email notification will be sent to you immediately. We will hold the order up to 5 business days. Failure to respond to our attempts to contact you will result in order cancellation. If an item is back ordered, we will notify you and ask if you wish to wait for the product to be in stock again. If you do not wish to wait, we will refund the item and shipping charges for said item. If an item is out of stock, you will be immediately notified and refunded for the item and the shipping costs for said item. Please allow up to 7-10 business days for all refunds.

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Returns and Issues with a Product

All returns must have a Return Merchandise Authorization Number (RMA No.). In order to qualify for a RMA No., the merchandise must be unopened and returned within 14 days from the date of purchase. The returned merchandise must be in good condition, properly sealed, and in its original packaging.

A 20% restocking fee will be applied to ALL returns. Shipping & Handling charges will not be refunded and LollicupStore.com is not responsible for any Shipping & Handling fees incurred when returning items. Once an RMA No. has been issued, the merchandise must be received in our offices within 14 days. LollicupStore.com reserves the right to refuse any returns not following protocol.

To return a product, please fill out the return form here to request an RMA Number.

To return a DEFECTIVE product, please fill out the return form here and specify that the return is due to defect and be prepared to provide a description and photos of the defect.

If requesting a return on a damaged item, a claim must be filed within 7 days of shipment arrival. For more information please see Issues with Shipment. The remaining return balance will be posted to your credit card or issued as store credit within 7-10 business days once the return has been processed.

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Issues with a Shipment

The tracking number included in your order fulfillment email will inform you of your shipment's Estimated Time of Arrival (ETA). If a shipment has not been received within 72 hours past the ETA, please fill out the Shipping Issues form loacted here about your missing shipment. An investigation will be conducted to determine its cause and a solution will be provided within 3 business days.

For any damaged shipments caused by carrier (FedEx or trucking) mishandling, a claim must be filed within 48 hours of shipment arrival. However, it is best to refuse the shipment from FedEx if you notice the package is damaged. If you recieve a damaged shipment, please fill out the Shipping Issues form loacted here and be prepared to describe and show damages of the shipment and products.

Damage shipment claims are subject to further investigation before any refund or replacement is granted. LollicupStore.com is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). Investigations may take up to 10 business days. LollicupStore.com will submit the claim to the carrier. Once the carrier verifies the damage, our team will contact you and either issue a replacement or credit to your account. Please allow 7-14 business days to process the replacement or credit.

LollicupStore.com will only cover FedEx Ground shipping costs for replacements. If your shipment requires other shipping options (expediated shipping, signature at delivery required, or any special delivery arrangements), additional charges may apply. Please view Processing, Shipping and Delivery for more information.

A carrier will typically make three attempts to deliver a shipment. If the carrier cannot deliver the shipment after several attempts, the shipment will be returned to our offices. Under such circumstances, you will be responsible for additional Shipping and Handling fees for reshipment. Shipping and Handling costs cannot be refunded. LollicupStore.com is also not responsible for any weather related damage caused during transit or delivery.

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Privacy Policy

LollicupStore.com is committed to protect your privacy. Your personal information is our highest priority. This policy applies to information we collect from you when you use our website and how your information is being used. It is recommended that customers review our privacy policy practice from time to time.

This Privacy Policy describes how Lollicup USA Inc. and our brands and subsidiaries (including but not limited to LollicupStore, Karat, Karat Earth, and TeaZone) (collectively, “LollicupStore”, “we” or “us”) collect, use and share information about you. The information collected from you is used to help us define and enhance your shopping experience. It helps us understand the demands of our products and run tailored promotions that interest you or other customers. We do not disclose any customer information (including email addresses) to third parties, except for shipping partners that help fulfill your orders and notify you of shipments. By visiting LollicupStore.com, you are accepting and consenting to the practices described in this Privacy Policy.



How we collect your information

We collect various pieces of information about you for the purchasing process. Here are some examples of the type of information we collect from you:

  • Name
  • Contact information such as telephone, email address, or shipping address
  • Type of business you operate
  • Income
  • Tax ID
  • Business permit number
  • Records and accumulative progress from visiting interactive content


We collect the above information through communicating and interacting with you on our website such as completing a purchase on our website, calling us on the phone, live chat, creating an online account, signing up for our newsletters, communicating with us through our social media platforms, and by participating in sweepstakes, contests, promotions, or surveys. We may also collect your information through communicating with our company’s subsidiaries. It is optional to provide all information that we request. However, if you withhold information, we may not be able to fully provide all the services you need.



How we use your information

The information we collect from you is used to provide the products or service that may interest or enhance your shopping experience. We also shape our marketing promotions or related activities based on the information you provide. We also use your information for purchasing research or to conduct studies without our company for customer’s shopping preference and habits.



Cookies

We use “cookies” to improve your shopping experience when you visit LollicupStore.com. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies allow us to personalize your shopping experience when you visit LollicupStore.com and recognize you when you return. Ex: when you add items to your cart and leave our website, your items will still be in the cart when you return our website again. The information collected from these cookies may be used for the purposes laid out above in this privacy policy. Most browsers automatically accept cookies, but you may disable cookies on your computer by changing your browser’s preferences or option menus. Disabling cookies may affect your shopping experience on LollicupStore.com

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Terms and Conditions

Please review the following terms and conditions (‘Term of Use’) before browsing or using LollicupStore.com. This website is made available by Lollicup USA, Inc. and its subsidiaries (LollicupStore.com), which are referred to inn these terms and conditions as “we”, “us”, “our” or “the site”



Products, Content and Specifications

All features, content, specifications, products/prices, images, and services described or illustrated on this site are subject to change any time without notice. LollicupStore.com is not responsible for any errors on the website. If you would like to report any error please email support@lollicupstore.com. LollicupStore.com does not guarantee products or services displayed on this site will be available at any time. Your use of our site constitutes your acceptance to these terms and conditions.



Rights

All materials and contents including but not limited to product descriptions, images, web pages or designson this site are owned by LollicupStore.com. site, you agree to these Terms and Conditions. You may use this site for your personal use but may not copy, reproduce, transfer, distribute, translate, modify, share or make available to any person.



Intellectual Property Rights

All contents published on LollicupStore.com, with the exception of information acquired from third-party sources is copyrighted by LollicupStore.com. No content may be reproduced by any means, in part or in whole without the written content of LollicupStore.com



Third Party Links

LollicupStore.com may share or display third party links for your convenience. LollicupStore.com is not responsible for the privacy practices or the content of any links to other websites. Once leaving our online store, we cannot be held responsible for any objectionable material featured on other websites.



Online Security

LollicupStore.com ensures that customers have a secure payment process. We have installed SSL certificates to our server which establishes a secure connection between you and our server. All payment information you enter will be transmitted securely.

We accept credit cards and PayPal as a form of payment. All equipment and machinery purchases are required to ship to the same address you entered in your billing. Equipment orders in which the shipping address differs from the billing address may result cancellation to your order.



Disclaimers & Liabilities

This aite, and any information or content on this aite, is provided "as is." While we make every effort to ensure that the information displayed on LollicupStore.com is accurate, we cannot guarantee that all product descriptions are completely accurate or error-free. LollicupStore.com does not claim that the information contained within this site is appropriate to your jurisdiction or that the product described will be available at the time of your purchase.



Social Media

LollicupStore.com uses various social media platforms to communicate with fans and customers. These social media sites include but are not limited to our lolli-blog, Facebook, Twitter, Instagram, multi-media and news media sites or other related platforms. By accessing, viewing, sharing and posting any comments, opinions or contents on LollicupStore.com’s social media channels, you accept without limitation or qualification the terms of use for those sites.



Termination

If we believe you have breached the terms of use of this site, LollicupStore.com reserves the right to terminate your right to access our site with or without notice.

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If you have any questions about any of our policies, please contact our customer service team at support@lollicupstore.com. These policies may be revised periodically; we recommend that you carefully read over all of our policies before using this site.