LollicupStore Policies









Payment, Pricing, and Promotions

LollicupStore.com accepts Visa, MasterCard, Discover (Issued in United States) and PayPal payments. We currently do not accept American Express, prepaid gift/credit cards, or any international cards. Any orders with the use of foreign credit cards will be cancelled immediately.

LollicupStore.com will also accept gift certificates redeemed from loyalty points as a payment method. For more information visit our Rewards Program page.

According to California, Texas, South Carolina, and Washington state laws, orders shipped to the aforementioned states are subject to sales tax. Rates are subject to change without notice. Any and all tax fees will be reflected at check-out. If you have a reseller's permit and would like to apply for tax exemption status, please fill out our Sales Tax Exemption Form. If you are ordering from a state not listed above and a sales tax appears on your order, please verify your shipping destination and make any necessary changes before completing your order.

Please note that all forms of payment submitted are subject to review and verification. Any order with unconfirmed or unverified payer status or partially confirmed billing address is subject to further verification by our customer service department. If a customer has failed to respond within five (5) business days, the order will be cancelled. If an order is placed with the incorrect security code or no address verification, the order will be canceled immediately. In the event that LollicupStore.com suspects unauthorized fraud or illegal activity, the order will be canceled.

Promotional sales are announced through email blasts from marketing@lollicupstore.com. To ensure you receive our email blasts, please add marketing@lollicupstore.com to your address book. When taking advantage of a promotion, please take special note of both the item descriptions and the quantity before submitting, as some promotions are restricted to certain items and/or quantities. Please read the Terms and Conditions included in the email blasts carefully for any restrictions such as items included and promotion dates. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer. Promotion codes must be entered at time of checkout to be redeemed and cannot be applied after an order has been placed. To subscribe to our emails please sign-up using the form at the bottom of the page.

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Processing, Shipping, and Delivery

Once an order has been placed, the normal processing time is 1-3 business days (24-72 hours), unless there are issues with the order. Please view Issues with an Order for more information. For orders received immediately before (Friday evening) or during the weekends (Saturdays and Sundays) or placed before, on, or immediately following a holiday, the processing time of 1-3 business days starts on the next available business day. Orders cannot be canceled after they have been processed. Shipping carriers do not offer weekend deliveries and shipping estimates are based on business days.

Equipment orders (blenders, sealing machines, refrigerators, etc.) may be subject to additional verification by phone or email as part of our fraud prevention program.

LollicupStore.com is not responsible for any items that become damaged due to the sensitivity of containers. These items include, but are not limited, to the following: Popping Pearls and Jellies. Items in damage-sensitive containers cannot be refunded once shipped. However, if you receive a damaged item, please fill out the claims form and a Customer Service Representative will contact you within 3 business days regarding your case, assuming all appropriate information is completed. Please be prepared to provide photo evidence of all damaged products as well as packaging.

Once your order has been fulfilled, a shipment confirmation, including your tracking information, will be sent to the email address provided during check-out. We reserve the right to charge additional fees for any special processing/shipping requests (rush order, special delivery arrangements, pallets, etc.) that may apply. In such cases, our E-Commerce Department will contact you for approval.

LollicupStore.com ships via ground shipping on major carriers, unless our team determines a commercial trucking company will be better suited for your shipment. The delivery rate shown at the time of check-out is strictly limited to the 48 contiguous states and subject to change without notice. At this moment, we are unable to deliver to P.O. boxes, military bases, APO, and any areas outside the contiguous USA such as Alaska, Hawaii, Puerto Rico, and internationally.

Please note that the carrier may simply leave your package at the front door. LollicupStore.com is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). To require a signature at time of delivery, an additional fee will be applied after check-out. If you require a signature for your shipment, please email us at support@lollicupstore.com immediately after you place your order with your order number and a request for the signature required option to be added to your order. You will be contacted by a representative with a quote for the fee and payment method.

LollicupStore.com also allows for orders to be picked up at any of our warehouse locations. All warehouse will calls will be ready 24 hours after time of order. Pick up hours are 10am – 4pm Monday-Friday with the exception of holidays. If an order is not picked up within 7 business days, we will cancel and refund the order.

LollicupStore.com is not responsible for any items that become damaged due to the sensitivity of containers. However, if you receive a damaged item, please fill out the claims form and a Customer Service Representative will contact you within 3-5 business days regarding your case, assuming all appropriate information is completed. Please be prepared to provide photo evidence of all damaged products as well as packaging.

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Issues with an Order

If you wish to cancel an order, please immediately reply to your order confirmation email stating you wish to cancel the order or contact our E-Commerce Department at (626) 965-8882 or (800) 857-1988 with the following information:

  1. Full Customer Name
  2. Phone Number
  3. Order Number


Please note: if your order has been processed it cannot be cancelled. Once an order has shipped, it will be considered a fulfilled order and cannot be cancelled.

If an item is out of stock, you will be notified and refunded for the item(s) and the shipping costs for said item(s). Please allow up to 7-10 business days for all refunds.

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Returns and Issues with a Product

All returns must have a Return Merchandise Authorization Number (RMA No.). In order to qualify for a RMA No., the merchandise must be unopened and returned within 14 days from the date of receipt. The returned merchandise must be in good condition, properly sealed, and in its original packaging.

A 20% restocking fee will be applied to ALL returns. Shipping & Handling charges will not be refunded and LollicupStore.com is not responsible for any Shipping & Handling fees incurred when returning items. Once an RMA No. has been issued, the merchandise must be received in our offices within 14 days. LollicupStore.com reserves the right to refuse any returns not following protocol.

To return a product, please fill out the return form to request an RMA Number.

To return a DEFECTIVE product, please fill out the return form and specify that the return is due to defect and be prepared to provide a description and photos of the defect.

LollicupStore.com is not responsible for orders placed outside of this website or products received from orders placed outside of this website. We will not accept any claims or returns for any items that do not have a valid LollicupStore.com order number.

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Issues with a Shipment

The tracking number included in your order fulfillment email will inform you of your shipment's Estimated Time of Arrival (ETA). If a shipment has not been received 72 hours past the ETA, please fill out the Shipping Issues form for your missing shipment. An investigation will be conducted to determine its cause and a solution will be provided within 3-5 business days.

For any damaged shipments caused by carrier mishandling, a claim must be filed within 72 hours of shipment arrival. However, it is best to refuse the shipment from the carrier if you notice the package is damaged. If you receive a damaged shipment, please fill out the Shipping Issues form and be prepared to describe and provide photos of damages of the shipment and products.

Damage shipment claims are subject to further investigation before any refund or replacement is granted. LollicupStore.com is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). Investigations may take up to 10 business days. LollicupStore.com will submit the claim to the carrier. Once the carrier verifies the damage, our team will contact you and either issue a replacement or credit to your account. Please allow 7-10 business days to process the replacement or credit.

LollicupStore.com will only cover ground shipping costs for replacements. If your shipment requires other shipping options (expedited shipping, signature at delivery required, or any special delivery arrangements), additional charges may apply. Please view Processing, Shipping and Delivery for more information.

A carrier will typically make three attempts to deliver a shipment. If the carrier cannot deliver the shipment after several attempts, the shipment will be returned to our offices. Under such circumstances, you will be responsible for additional Shipping and Handling fees for reshipment. Shipping and Handling costs cannot be refunded. LollicupStore.com is also not responsible for any weather related delay or damages caused during transit or delivery.

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Privacy Policy

LollicupStore.com is committed to protect your privacy. Your personal information is our highest priority. This policy applies to information we collect from you when you use our website and how your information is being used. It is recommended that customers review our privacy policy practice from time to time.

This Privacy Policy describes how Lollicup USA Inc. and our brands and subsidiaries (including but not limited to LollicupStore, Karat, Karat Earth, and TeaZone) (collectively, “LollicupStore”, “we” or “us”) collect, use and share information about you. The information collected from you is used to help us define and enhance your shopping experience. It helps us understand the demands of our products and run tailored promotions that interest you or other customers. We do not disclose any customer information (including email addresses) to third parties, except for shipping partners that help fulfill your orders and notify you of shipments. By visiting LollicupStore.com, you are accepting and consenting to the practices described in this Privacy Policy.



How we collect your information

We collect various pieces of information about you for the purchasing process. Here are some examples of the type of information we collect from you:

  • Name
  • Contact information such as telephone, email address, or shipping address
  • Type of business you operate
  • Income
  • Tax ID
  • Business permit number
  • Records and accumulative progress from visiting interactive content


We collect the above information through communicating and interacting with you on our website such as completing a purchase on our website, calling us on the phone, live chat, creating an online account, signing up for our newsletters, communicating with us through our social media platforms, and by participating in sweepstakes, contests, promotions, or surveys. We may also collect your information through communicating with our company’s subsidiaries. It is optional to provide all information that we request. However, if you withhold information, we may not be able to fully provide all the services you need.



How we use your information

The information we collect from you is used to provide the products or service that may interest or enhance your shopping experience. We also shape our marketing promotions or related activities based on the information you provide. We also use your information for purchasing research or to conduct studies without our company for customer’s shopping preference and habits.



Cookies

We use “cookies” to improve your shopping experience when you visit LollicupStore.com. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies allow us to personalize your shopping experience when you visit LollicupStore.com and recognize you when you return. Ex: when you add items to your cart and leave our website, your items will still be in the cart when you return our website again. The information collected from these cookies may be used for the purposes laid out above in this privacy policy. Most browsers automatically accept cookies, but you may disable cookies on your computer by changing your browser’s preferences or option menus. Disabling cookies may affect your shopping experience on LollicupStore.com

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Terms and Conditions

Please review the following terms and conditions (‘Term of Use’) before browsing or using LollicupStore.com. This website is made available by Lollicup USA, Inc. and its subsidiaries (LollicupStore.com), which are referred to inn these terms and conditions as “we”, “us”, “our” or “the site”



Products, Content and Specifications

All features, content, specifications, products/prices, images, and services described or illustrated on this site are subject to change any time without notice. LollicupStore.com is not responsible for any errors on the website. If you would like to report any error please email support@lollicupstore.com. LollicupStore.com does not guarantee products or services displayed on this site will be available at any time. Your use of our site constitutes your acceptance to these terms and conditions.



Rights

All materials and contents including but not limited to product descriptions, images, web pages or designs on this site are owned by LollicupStore.com. By using this website, you agree to these Terms and Conditions. You may use this site for your personal use but may not copy, reproduce, transfer, distribute, translate, modify, share or make available to any person.



Intellectual Property Rights

All contents published on LollicupStore.com, with the exception of information acquired from third-party sources, is copyrighted by LollicupStore.com. No content may be reproduced by any means, in part or in whole without the written content of LollicupStore.com



Third Party Links

LollicupStore.com may share or display third party links for your convenience. LollicupStore.com is not responsible for the privacy practices or the content of any links to other websites. Once leaving our online store, we cannot be held responsible for any objectionable material featured on other websites.



Online Security

LollicupStore.com ensures that customers have a secure payment process. We have installed SSL certificates to our server which establishes a secure connection between you and our server. All payment information you enter will be transmitted securely. We accept credit cards and PayPal as a form of payment. All equipment and machinery purchases are required to ship to the same address you entered in your billing. Equipment orders in which the shipping address differs from the billing address may result cancellation to your order.



Fraud Prevention Methods

At Lollicupstore.com we take fraud very seriously. Because of this, we have implemented fraud prevention methods to protect consumers who have had their card information or identity stolen. All orders must have the correct billing address and card CVN or “security code” in order to be processed. Any orders that do not meet both of these criteria will be immediately canceled by the system and cannot be processed further. Orders containing equipment or appliances will be subject to additional scrutiny and may require additional verification. We reserve the right to cancel any and all order that we believe to be suspicious activity



Disclaimers & Liabilities

This site, and any information or content on this site, is provided "as is." While we make every effort to ensure that the information displayed on LollicupStore.com is accurate, we cannot guarantee that all product descriptions are completely accurate or error-free. LollicupStore.com does not claim that the information contained within this site is appropriate to your jurisdiction or that the product described will be available at the time of your purchase.



Social Media

LollicupStore.com uses various social media platforms to communicate with fans and customers. These social media sites include but are not limited to our blog, Facebook, Twitter, Instagram, Pinterest, YouTube, multi-media and news media sites or other related platforms. By accessing, viewing, sharing and posting any comments, opinions or contents on LollicupStore.com’s social media channels, you accept without limitation or qualification the terms of use for those sites.



Abuse

Any customer who engages in promotion abuse and breaks the terms of service will be subject to canceled orders and account termination. We also reserve the right to cancel any order and terminate accounts for abusing the following: system errors, returns, and damaged shipments.



Termination

If we believe you have breached the terms of use of this site, LollicupStore.com reserves the right to terminate your right to access our site with or without notice.

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If you have any questions about any of our policies, please contact our customer service team at support@lollicupstore.com. These policies may be revised periodically; we recommend that you carefully read over all of our policies before using this site.