Missing Shipments: If a shipment has not been received within 72 hours past the ETA, please fill out the form below and specify that you have a missing shipment. An investigation will be conducted to determine its cause and a solution will be provided as soon as possible.
Damaged Shipments: For any damaged shipments caused by carrier (UPS or trucking) mishandling, a claim must be filed within 48 hours of shipment arrival. However, it is best to refuse the shipment from UPS if you notice the package is damaged. Please fill out the form below and be prepared to describe and show damages of the shipment and products.
Damage shipment claims are subject to further investigation before any refund or replacement is granted. LollicupStore.com is not responsible for any lost, stolen, or weather damaged merchandise (such as frozen or broken bottles due to extreme weather conditions, etc.). Investigations may take up to 10 business days. LollicupStore.com will submit the claim to the carrier. Once the carrier verifies the damage, our team will contact you and either issue a replacement or credit to your account. Please allow 7-14 business days to process the replacement or credit.
LollicupStore.com will only cover UPS Ground shipping costs for replacements. If your shipment requires other shipping options (expediated shipping, signature at delivery required, or any special delivery arrangements), additional charges may apply. Please view the "Processing, Shipping and Delivery" section of our Policies for more information.
Please read through the form carefully and fill out the form below in it's entirety. Once your claim has been successfully submitted in full, we will get back to you as soon as possible. Please note that if the form below is not accurately filled out with all required information, we will not be able to process your claim.